Plan Your Trip With Confidence

Planning your trip is easier when you have the right information. Find answers to common questions about bookings, tours, transport and travelling with Borwa Experience.

Booking

How Do I Book A Tour?

You can contact Borwa Experience with your preferred destination, tour, travel date and number of people. Our team will assist you with the booking process and available options.

How Far In Advance Should I Book?

We recommend booking as early as possible, especially for busy travel periods. This gives you more time to plan your tour and transport arrangements.

Can I Request A Private Tour?

Yes. Private tour arrangements can be requested based on your destination, group size, interests and travel plans.

Can I Book Transport Without A Tour?

Yes. Transport services can be requested separately, depending on your requirements and availability.

Payment

How Do I Pay For My Booking?

Payment details and available payment options will be provided during the booking process.

When Do I Need To Pay?

Payment requirements will depend on your booking and the services requested. Our team will confirm the details before your booking is finalised.

Cancellation

Can I Cancel My Booking?

Cancellation requests should be communicated to Borwa Experience as soon as possible. Any applicable cancellation or refund terms will depend on your booking.

Can I Change My Booking?

If your travel plans change, contact us as soon as possible. We will advise whether changes can be accommodated based on availability and your booking arrangements.

Travel

What Destinations Do You Cover?

Borwa Experience offers tours and travel services in Johannesburg, Soweto, Pretoria, Kruger National Park and other destinations in South Africa.

Do You Offer Airport Transfers?

Yes. Airport transfer services are available for travellers who need transport between airports, accommodation and other destinations.

Do You Offer Transport For Groups?

Yes. Transport arrangements can be requested for individuals, families and groups, depending on the requirements of the trip.

What Should I Bring On My Tour?

Bring any personal items you may need during the day, including comfortable clothing, suitable footwear, identification where required and any personal medication or other essentials.

What Happens If The Weather Affects My Tour?

If weather conditions affect a planned activity or tour, Borwa Experience will communicate with you and advise on the available arrangements.

General Questions

Can Children Join The Tours?

Children may be able to join certain tours depending on the destination and activity. Please provide the ages of the children when making your enquiry.

Can I Request A Custom Trip?

Yes. If you have a specific destination, itinerary or travel requirement, let us know when making your enquiry and we can discuss the available options.

Who Can I Contact For More Information?

You can contact Borwa Experience with any questions about tours, destinations, transport or bookings. Our team will assist you with the information you need.

Need More Information?

Have A Question?

If you cannot find the answer you are looking for, contact Borwa Experience and our team will be happy to assist.

Contact Us

Book Your Trip